Política de envio

Shipping Policy

At VAND, we understand that receiving your order promptly and in perfect condition is important to you. This shipping policy outlines our processes, estimated delivery times, and other important information regarding shipping.

Processing Time:

  • Orders are typically processed within 1-2 business days after payment confirmation.
  • Orders placed during weekends or holidays will be processed on the next business day.

Shipping Methods and Carriers:

  • The available shipping methods and carriers may vary based on your location and the items in your order.

Estimated Delivery Times:

  • Please note that these are estimated delivery times and actual delivery may vary due to factors beyond our control, such as weather conditions or carrier delays.

Shipping Costs:

  • Shipping costs are calculated based on the total weight of your order, your location, and the selected shipping method.
  • Shipping costs will be displayed during the checkout process before you complete your purchase.

Order Tracking:

  • Once your order is shipped, you will receive a shipping confirmation email with tracking information.
  • You can use the provided tracking number to monitor the progress of your shipment on the carrier's website.

Shipping Restrictions:

  • We currently offer shipping within Australia only
  • Certain products, due to their size or nature, may have restricted shipping options.

Address Accuracy:

  • It is crucial to provide accurate shipping information, including your address and contact details, to ensure successful delivery.
  • VAND is not responsible for orders that are delayed or misdelivered due to incorrect or incomplete shipping information.

Order Changes and Cancellations:

  • Changes to your order or cancellation requests may be accommodated if your order has not yet been processed for shipment. Contact our customer support as soon as possible to inquire about any changes.

International Shipping:

  • We currently do not offer international shipping outside of Australia

Shipping Insurance:

  • All orders are automatically covered by shipping insurance to protect against loss or damage during transit.

Contact Us:

  • If you have any questions or concerns about your order's shipping status, please feel free to contact our customer support team at info@vandaus.com 

By placing an order with VAND, you agree to comply with our shipping policy.

Last updated: 15/08/2023